Return Policy Overview

At Damodardas Haridas, we prioritize customer satisfaction. If you need to return an item, please review our policy below.

Return Window

You have 48 hours from the time of receipt to request a return for eligible items.

Eligibility for Returns

To qualify for a return, items must meet the following criteria:

• The item must be in its original packaging.
• The product must be in its original condition, unused, and with all the tags and packaging intact to be eligible for a return.
• Any item that has been used, damaged, or altered in any way after delivery will not qualify for a return.
• A receipt or proof of purchase is required.
• Save your receipt with the tracking number as proof of shipment. Keep this receipt until you have received your refund or replacement parcel. 
• Please pack the product carefully to prevent any damage during shipping.
• Electronic equipment must be returned in its original packaging to avoid damage in transit.

How to Initiate a Return?

To initiate a return, please contact our customer support team at info@dhtrade.in within 48 hours of delivery. Be sure to provide your order number and reason for the return.

• Please note that the customer is responsible for shipping the product back to us. This includes arranging for a courier and covering the associated courier fees.
• We advise you to use a trackable courier service to ensure your return reaches us safely.

Damodardas Haridas will not be responsible for any lost or undelivered packages during the return process.

Damages and Issues

Please inspect your order upon delivery. If you find that the item is defective, damaged, or incorrect, contact us immediately. Kindly record a video and take photos of all sides before unboxing the product. This will help us expedite the return or replacement process.

We will evaluate the issue and work to resolve it promptly.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Products priced below ₹699, including items such as heat blocks, limit switches, nozzles, LED lights, and other small spare parts and accessories, are non-refundable and non-exchangeable. Please be aware that once purchased, these items cannot be returned or exchanged for any reason.
• Perishable goods (e.g., filament, resin, 3D pens, nozzles, FEP films).
• Custom products (e.g., special orders or personalized items).
• Hazardous materials, flammable liquids, or gases.
• Sale items or gift cards.

Exchanges

We do not offer exchanges. If you receive the correct product but wish to return it, you will need to follow the return process outlined above.

Refund

After receiving and inspecting the returned item, we will process your refund within 7-10 business days.

• A ₹200-₹300 deduction, based on product volume, will be applied to cover initial shipping costs.
• The refund will be processed via the original payment method and should reflect in your bank account within 4 to 6 business days, depending on your bank or payment provider.
• If more than 15 business days have passed since your return was approved, please contact us.

Order Cancellations & Refunds

All orders become final once confirmed. We regret that cancellations or refunds are not permitted after the order is placed, except in cases where we are unable to fulfill the order due to stock unavailability.  If the product is out of stock, we will inform you as soon as possible and process a full refund.

This policy helps us maintain fast dispatches, accurate inventory, and fairness for all customers.

 If you believe there has been an error or defect, please contact our support team within 48 hours of delivery for evaluation.